Customer Service Representative 1

Penn State University

Campus/Location:
University Park Campus
Campus City:
University Park, PA
Date Announced:
01/14/2020
Date Closing:
01/20/2020
Job Number:
92970
Level/Salary Band:
01 – C – Non-exempt
Work Unit:
Auxiliary and Business Services
Department:
Housing and Food Services - Redifer Dining Commons
Full/Part Time:
Full–Time

Description

Auxiliary and Business Services is seeking a Customer Service Representative to perform a variety of customer service responsibilities which may include a combination of the following: serve as first-line contact for all customers (guests, clients, faculty, staff, students, vendors, etc.); communicate with diverse customers on a regular basis; respond to routine customer questions and/or needs, provide appropriate response/service for situation, refer to other department(s)/unit(s) as appropriate; may process a variety of financial transactions such as cashiering and will maintain inventories; operate various equipment and computer systems; and report unusual situations or concerns to appropriate personnel. Work Schedule: Sunday-Wednesday: 11:00 a.m.-9:30 p.m. Typically requires a High School diploma or higher plus one year of related experience, or an equivalent combination of education and experience. Strong commitment to diversity and inclusion required. This is a 75% full-time equivalency (FTE) job. Will work 9 months per year with the summer months off. Full Penn State benefits included.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088