Front Desk Agent

Penn State University

Campus/Location:
University Park Campus
Campus City:
University Park, PA
Date Announced:
12/20/2019
Date Closing:
open until filled
Job Number:
92721
Level/Salary Band:
01 – E – Non-exempt
Work Unit:
Auxiliary and Business Services
Department:
Penn Stater Hotel
Full/Part Time:
Full–Time

Description

The Penn Stater Conference Center Hotel is seeking a Hospitality Services Specialist at the Front Desk in our Lodging Operations department. Front Desk specialists are responsible for greeting, registering, and checking out customers/guests; answering telephones; providing information; booking/cancelling reservations and recording messages. Receive and post payments and charges to property customer/guest accounts to insure proper billing, summarize invoices; prepare closing and other necessary reports. Assist in training new employees. Maintain files, balance all charges and cash drawer daily. Maintain Payment Card Industry Data Security (PCI) compliance. Excellent verbal and written communications, as well as attention to detail strongly desired. Days/Shifts: Various/Various. Typically requires an Associate's degree or higher plus two years of related experience, or an equivalent combination of education and experience. Additional responsibilities include general office support and operate various equipment and computer systems as required. A strong commitment to customer services and diversity and inclusion is also required.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088