Information Resources and Services Supervisor/Manager 3 (Knowledge Commons Welcome Desk Supervisor)

Penn State University

University Park Campus
Campus City:
University Park, PA
Date Announced:
Date Closing:
open until filled
Job Number:
Level/Salary Band:
03 – H – Exempt
Work Unit:
University Libraries
Knowledge Commons
Full/Part Time:


The University Libraries is currently seeking candidates for Welcome Desk Supervisor who will effectively lead staff in delivering exemplary customer service at the three entrances of the Pattee and Paterno Libraries. Reporting to the Knowledge Commons Manager, this position is responsible for the day-to-day operations of desks whose staff direct users (both on site and by phone) to a wide array of library services and resources. The Supervisor supervises one full-time employee and 20-30 wage employees working varying hours providing leadership, training, support, and ensuring that all meet the level of service expected. Responsibilities of the position include: hiring staff with outstanding customer service characteristics; training staff on the tools and resources needed to successfully perform the job; creating a training program with individual, group, and online components; maintaining its accuracy by reviewing it routinely; coordinating the safety and security responsibilities of staff. The Supervisor is expected to participate in relevant Libraries’ committees and working groups, especially outreach activities that promote library services. Typically requires a Bachelor's degree or higher plus one year of related experience, or an equivalent combination of education and experience. This position requires in-depth knowledge of personnel management, including the ability to establish outstanding customer service at public service desks; a strong commitment to diversity and inclusion; and excellent verbal and written skills. The successful candidate must be a strong team player, able to collaborate with others in the department and across the libraries to ensure a high level of service. A high degree of accountability and independence is needed to be successful at completing many of the duties and responsibilities of the position. The University Libraries values diversity of thought, perspective, experience and people, and is actively committed to a culture of inclusion and respect. We encourage candidates to apply who thrive in a welcoming multicultural environment. More information on Penn State’s commitment to Diversity, Equity and Inclusive Excellence, can be found by visiting For additional information about the Libraries’ diversity efforts, please visit

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088