Information Technology Support Specialist 3 (SAFE-T Center Program Information Technology Support Specialist)

Penn State University

Campus/Location:
University Park Campus
Campus City:
University Park, PA
Date Announced:
12/10/2019
Date Closing:
open until filled
Job Number:
92430
Level/Salary Band:
03 – H – Exempt
Work Unit:
College of Nursing
Department:
Center for Nursing Research
Full/Part Time:
Full–Time

Description

SAFE-T (Sexual Assault Forensic Examination Telehealth Center) seeks a highly motivated Support Specialist to join its Telehealth Support Team (TST). This position will collaborate with Information Technology (IT) staff, Security & Compliance, and TST staff to explore the coordination of new telehealth technologies and conduct research around innovative initiatives that may become services to support the mission of the SAFE-T Center. Such technologies and services include digital fluency, telepresence robots, virtual conferences and meetings, multimedia software and artificial intelligence. Responsibilities include: working with teams to identify telehealth technology needs (e.g., networking, hardware, software) and assess the feasibility of specialized requests like data security and handling; Evaluate, recommend, design, and ensure proper operation of experimental hardware and software; Diagnose, interpret, and resolve problems in response to reported incidents; Develop basic training materials; Define and manage Apple Mac & iOS configurations and compliance needs in collaboration with existing nursing specialized staff; Analyze and fulfill technology and service requests; Provide specialized guidance and facilitate communications across units. Typically requires a Bachelor's degree or higher plus four years of related experience, or an equivalent combination of education and experience. Familiarization with ITIL/IT service management best practices, Penn State IT organizational units, and Penn State security policies and proper data handling are preferred. Experience with Systems Management (SysMan). The preferred candidate will have specialized experience in the following areas: IBM BigFix and/or JAMF; use of remote tools; Apple Scripting; diagnosing desktop environments in MacOS (primarily) and Windows; ensure proper operation of network hardware and firewall setup; and software packaging, deployment, and license management. A strong commitment to customer service, substantial specialized aptitude, excellent problem-solving analysis and critical thinking skills, quality verbal and written communication and presentation skills, the ability to learn new things quickly and independently, and high performance in a team environment are required. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to FBI background security checks. This is a full-time position that may require up to 10% travel. Job may require occasional night and weekend work as necessary. This is a fixed-term appointment funded for one year from date of hire with excellent possibility of re-funding.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088