Technology Support Center Assistant

Penn State University

Campus/Location:
Penn State Abington
Campus City:
Abington, PA
Date Announced:
12/09/2019
Date Closing:
open until filled
Job Number:
92423
Work Unit:
Penn State Abington
Department:
Online and Information Technology

Description

This is a part time position for current Penn State Abington students: Basic computer and customer service skills necessary. Duties include greeting and assisting visitors onsite at the Tech Support Centers, answering phones and general office duties. Training will be provided to assist with classroom technology support and basic software support as well as computer lab maintenance. Recommended knowledge/skills: customer service, troubleshooting, critical thinking, communication, familiarity with Office365, Mobile OS (iOS, Android, Windows phones), Microsoft Windows OS, Mac OS, Canvas, and LionPath.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088