Information Technology Manager

Penn State University

Campus/Location:
University Park Campus
Campus City:
University Park, PA
Date Announced:
10/30/2019
Date Closing:
open until filled
Job Number:
91754
Level/Salary Band:
02 – L – Exempt
Work Unit:
Information Technology
Department:
User Success
Full/Part Time:
Full–Time

Description

Enterprise Information Technology is seeking candidates for an Information Technology Manager. This position is responsible for managing day-to-day operations of the Operations Center. The successful candidate will have experience leading teams that function in IT infrastructure monitoring as well as coordinating work with other teams. Candidate should be able to demonstrate knowledge of IT infrastructure and application monitoring systems, enterprise networks, networked systems, and IT infrastructure. Familiarity with IT Service Management, ServiceNow, and Major Incident Response Processes are a plus. The candidate must also possess the ability to work through complex, and often unstructured problems to provide solutions that either meet or exceed the expectations of customers. The successful candidate empowers employees and leads the work unit to add value to organizational priorities and change in key areas such as, but not limited to, coaching, consulting, coordinating, facilitating, and evaluating performance to ensure results. This job will be filled as a level 1, or level 2, depending upon the successful candidate's competencies, education, and experience. Typically requires a Bachelor's degree or higher, or an equivalent combination of education and experience for a level 1. Additional experience and/or education and competencies are required for higher level jobs. Advanced problem analysis/diagnosing skills; excellent interpersonal and communication skills; a collaborative, solutions orientation; as well as a customer-first approach and strong attention to detail and are required. Familiarity with Splunk and IT Service Management best practices and ability to apply them to the University’s environment is preferred.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088