Customer Service Representative 1 (Customer Service Representative)

Penn State University

Campus/Location:
University Park Campus
Campus City:
University Park, PA
Date Announced:
10/21/2019
Date Closing:
open until filled
Job Number:
91558
Level/Salary Band:
01 – C – Non-exempt
Work Unit:
Auxiliary and Business Services
Department:
Food Service Dining Commons, West Food District
Full/Part Time:
Full–Time

Description

Perform a variety of customer service responsibilities which may include a combination of the following: Serve as first-line contact for all customers (guests, clients, faculty, staff, students, vendors, etc). Respond to routine customer questions and/or needs, provide appropriate response/service for situation; refer to other department(s) / unit(s) as appropriate. May process a variety of financial transactions and maintain inventories. Operate various equipment and computer systems. Report unusual situations or concerns to appropriate personnel. Provide general office and administrative support. Receive, sort and distribute mail. Demonstrate baseline working knowledge of routine work applications; follow standard principles and systems and use appropriate terminology associated with a particular field of specialization; participate as a team member in a collaborative environment within a diverse workforce. Typically requires a High School diploma or higher plus one year of related experience, or an equivalent combination of education and experience. This is a 9 month, 75% full-time equivalency (FTE) job. Will work mid-August through mid-May. Hours will vary based on the time of year and needs of the operation. Tentative schedule will be Monday through Friday, 9:30am – 6:00pm; days off are Saturday and Sunday. Full Penn State benefits included.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088