Student Success Center Coach
Penn State University
The Student Success Center at Penn State University’s University Park Campus is seeking a Student Success Center Coach (or “Success Coach”) to implement and evaluate programs that support students and fulfill the University’s strategic goals in the areas of retention, graduation, and closing persistence and achievement gaps. The Success Coach will provide case management, advocacy, and academic and life skills coaching to students participating in the center’s programs and initiatives, including Complete Penn State. As a member of the Student Success Center team, the Student Success Center Coach will work to build and maintain partnerships with various administrators, academic advisors, and faculty from across the University Park colleges, Commonwealth Campuses, and World Campus in an effort to deliver integrated support. The Success Coach will work in concert with the Success Center Staff to support the implementation of current and future initiatives related to student success. Position responsibilities will include, but are not limited to: evaluating program services for specialized populations and recommending program enhancements; developing success plans in conjunction with assigned students to encourage informed action; reviewing reports/records to determine need for specialized services; determining appropriate action to take on referred cases in conjunction with center staff; assisting in the review and development of policies, procedures, and training to support the efficiency of the center; and overseeing the hiring and training of potential work-study students and graduate students. The Success Coach will assist with maintaining records, preparing digital and print communication materials, preparing annual reports, and developing strategic goals and initiatives. Essential qualities and skills include, but are not limited to, case management, student support, understanding of federal and state financial aid regulations, excellent public speaking and communication abilities, high energy and creativity, capacity to work with others, ability to solve problems, experience in the application of technology to support student success, and sound judgment. The successful candidate must be innovative and collaborative and have demonstrated success in developing data-informed strategies for programs and services. This job will be filled as a level 2, or level 3, depending upon the successful candidate's competencies, education, and experience. Typically requires a Master's degree or higher or higher plus one year of related experience, or an equivalent combination of education and experience for a level 2. Additional experience and/or education and competencies are required for higher level jobs. Preferred skills and experience include administrating financial aid award packages or equivalent knowledge of the allocation of federal and state financial aid at the undergraduate level and/or prior experiencing with academic or career coaching. Review of applications will begin on October 31, 2019 and will continue until the position is filled.
These salary bands have been established to provide salary guidelines for staff positions.