Student Services Associate 2 (Case Manager Student Conduct)

Penn State University

Penn State Harrisburg
Campus City:
Middletown, PA
Date Announced:
Date Closing:
open until filled
Job Number:
Level/Salary Band:
02 – G – Exempt
Work Unit:
Penn State Harrisburg
Student Conduct
Full/Part Time:


The Office of Student Conduct at Penn State Harrisburg is currently seeking an engaged and dedicated candidate with student conduct experience to join the Office of Student Conduct as a Case Manager. Penn State Harrisburg and the Office of Student Conduct are committed to, and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the education and institutional benefits of diversity, and engage all individuals to help them thrive. The Office of Student Conduct strives to deliver programs and services that encourage students to make informed and healthy decisions pursuant to their goals and to be responsible community members. The Case Manager reports directly to, and supports the Associate Director of Student Engagement, Residence Life and Student Conduct with student conduct office programs and services. The position’s primary responsibility is to hear conduct cases, including meeting with students, gathering information, interpreting and applying the university code of conduct and monitoring sanction completion. The conduct process includes student and student organization conduct for Penn State Harrisburg, which is comprised of 5,000 undergraduate and graduate students. Additional responsibilities include education and outreach to faculty, staff and students, as well as education for volunteers with the conduct office e.g. advisers, board members, sanction review officers and appeal officers. The hearing board responsibilities typically include recruitment, training for faculty, staff and students and hearing board facilitation. Education and outreach may include representing the Office of Student Conduct at admissions and welcome week events, as well as, leading first year seminars (FYS) and new faculty orientation. The Case Manager will uphold the integrity and ethical standards of the student conduct process, adhere to policy and procedure, and maintain timely communication with students and other involved parties. Typically requires a Master's degree or higher or higher plus one year of related experience, or an equivalent combination of education and experience. The successful candidate must have the ability to analyze and assimilate sometimes complex and conflicting information, be able to demonstrate mature decision-making and have case management experience. The successful candidate will possess a customer service orientation; excellent written and verbal communication skills; and organization skills. The candidate will demonstrate a comprehensive understanding of working with diverse populations and be able to exhibit cultural competency. The Division of Student Affairs and Office of Student Conduct strives to recruit a talented and diverse applicant pool for this position in support of our dynamic student body. Penn State Harrisburg is an undergraduate college and graduate school of The Pennsylvania State University, one of the largest and most widely recognized institutions in the nation. Penn State Harrisburg was founded in 1966 and is located eight miles east of the capital city of Harrisburg. This is a fixed-term appointment funded for one year from date of hire with excellent possibility of re-funding.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088