Hospitality Services Manager 2

Penn State University

Campus/Location:
University Park Campus
Campus City:
University Park, PA
Date Announced:
10/01/2019
Date Closing:
open until filled
Job Number:
91137
Level/Salary Band:
02 – J – Exempt
Work Unit:
Auxiliary and Business Services
Department:
Nittany Lion Inn Restaurants
Full/Part Time:
Full–Time

Description

Join a dynamic customer service oriented team of The Nittany Lion Inn, one of two premier properties owned and operated by The Pennsylvania State University under the Penn State Hospitality Services (PSHS) umbrella, in beautiful central Pennsylvania. The selected candidate is primarily responsible for the operations and functions of Whiskers Pub at The Nittany Lion Inn as well assisting with operations in The Dining Room. Prepare reports for management as requested. Manage, hire, train, coach, supervise, schedule and evaluate assigned employees. Manage work schedules for part time and full-time employees. Responsibility includes implementing on-going training/marketing initiatives. Provide customer service and respond to service issues. May maintain log records and analysis of customer satisfaction levels. Assume responsibility for daily operations in absence of department head. Assist in financial success through cost containment, regular Beverage Inventories and maximization of revenue by promoting internal services. We encourage applications from individuals of diverse backgrounds. For a virtual tour, visit our website at www.pennstatehotels.com. Typically requires a Bachelor's degree or higher plus two years of related experience, or an equivalent combination of education and experience. Proficiency in Micros point of sales system, Microsoft Office, Excel, is preferred. Must possess excellent communication and interpersonal skills, be friendly, outgoing and give top priority to customer satisfaction.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088