Administrative Support Assistant 2

Penn State University

Campus/Location:
University Park Campus
Campus City:
University Park, PA
Date Announced:
09/30/2019
Date Closing:
open until filled
Job Number:
91113
Level/Salary Band:
02 – D – Non-exempt
Work Unit:
Auxiliary and Business Services
Department:
Transportation Services
Full/Part Time:
Full–Time

Description

The Penn State community strives to be a mixture of cultural backgrounds, life experiences, individual perspectives, and numerous other characteristics that add variety and vitality to the workplace. Transportation Services is hiring an Administrative Support Assistant to serve as a member of its customer and administrative support team at its 1 Eisenhower Parking Deck location. Reporting to the Transportation Services office manager and primarily supporting the department’s parking enforcement program, the Administrative Support Assistant will answer customer questions and resolve complaints through in-person interactions, phone calls and email correspondence, process transactions and reconcile reports related to cash, check, electronic (IDCC), and credit card payments for permits and tickets, administer sanctions associated with violations of University policies and procedures, aid University Police with parking-related investigations, and obtain vehicle information from state agencies. Typically requires a High School diploma or higher plus one year of related experience, or an equivalent combination of education and experience. A working knowledge of Microsoft Word, Excel and databases is preferred. Prior customer service experience is required.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088