Hospitality Services Manager 3

Penn State University

Campus/Location:
University Park Campus
Campus City:
University Park, PA
Date Announced:
09/25/2019
Date Closing:
open until filled
Job Number:
91016
Level/Salary Band:
03 – K – Exempt
Work Unit:
Auxiliary and Business Services
Department:
Penn State Hospitality Services
Full/Part Time:
Full–Time

Description

Join the dynamic, customer-service oriented team of The Penn Stater Conference Center Hotel; one of two premier hotel properties owned and operated by The Pennsylvania State University under the Penn State Hospitality Services (PSHS) umbrella in beautiful central Pennsylvania. The Manager of Banquets is responsible for coordinating and executing business functions and directing the daily operations of on-premise and off-premise catering functions, including events at Beaver Stadium and Pegula Ice Hockey Arena. Coordinate employee work schedules and assure that all functions/events are properly staffed. Plan, inventory and allocate resources as needed to ensure successful events. Prepare or delegate reports, maintain off-premise event files and initiate all event changes to master book. Analyze customer satisfaction levels from event contact feedback and the guest survey system and develop plans for improvement/correction. Complete monthly forecasting and annual budgeting. Implement on-going training/marketing sessions for employees and communicate specific service initiatives to all employees. Interview and hire full time tech service employees, part time employees, part time supervisors, banquet assistant managers and interns. Typically requires a Bachelor's degree or higher plus four years of related experience, or an equivalent combination of education and experience. Must possess excellent communication and interpersonal skills, organizational abilities, flexibility, be friendly, outgoing and give top priority to customer satisfaction as well as possess a strong commitment to Diversity and Inclusion.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088