Associate Director, Housing Operations and Custodial Services

Penn State University

University Park Campus
Campus City:
University Park, PA
Date Announced:
Date Closing:
open until filled
Job Number:
Level/Salary Band:
03 – K – Exempt
Work Unit:
Auxiliary and Business Services
Full/Part Time:


Housing Operations, a unit of Auxiliary and Business Services, under the Office of the Senior Vice President for Finance and Business is excited to welcome candidates for the position of Associate Director, Housing Operations and Custodial Services. Finance and Business is committed to hiring individuals who understand and appreciate the diverse backgrounds and personal characteristics of colleagues and stakeholders while acknowledging that these differences help to enrich our work environments. As such, the successful candidate will be charged to implement the following: assists with the development and implementation of the vision and mission of the housing operations, department-wide custodial services, (i.e. best practices, key performance indicators (KPI), equipment purchases, and quality controls), overseeing the management of multiple housing areas including the direction of management staff and the initiation of all related actions to ensure effective operations and efficient use of appropriate resources. Working with a diverse workforce, deliver a well-maintained, clean, safe, and secure living experience for students and guests. Implement training programs. Oversee all employee related issues. Initiate appropriate actions in areas of job performance, discipline, etc. Meet regularly with the management team to provide information, solutions, and recommendations. Take action on suggestions and complaints to resolve any issues and implement new initiatives. Assist the Director in the review, analysis, and preparation of annual operating budgets. Meet established projections and correct deficits. Formulate and implement new procedures allowing for more cost-effective use of resources. Monitor life safety systems such as fire and card access. Ensure compliance of OSHA regulations and an overall safe working environment. Act as liaison with University Police. Coordinate investigation of accidents and associated reporting. Direct the corrective action process as required. Provide oversight and direction of various committees as they meet the vision, mission, and initiatives listed in the housing strategic plan. Provide after-hours availability to assist in the resolution of emergency situations. Typically requires a Bachelor's degree or higher in a hospitality or business related discipline or higher plus five years of related experience, or an equivalent combination of education and experience. APPA EFP or CEFP, IICRC or related certification preferred. It is imperative that the successful candidate be able to effectively interact with diverse audiences, understand the value of creating and sustaining an inclusive work environment, and engage with others in a professional and respectful manner. Candidate must also be student-centered, service oriented, demonstrate a have high level of integrity, possess strong interpersonal skills, and be available for evening and weekend work. Standard benefit package including optional health insurance for individual, partner/spouse, family, choice of two retirement packages; earn paid sick/vacation/holiday time off; 75% tuition reduction for self and family; within 4 hours drive of major metropolitan cities and surrounded by beautiful terrain abounding in outdoor activities; diverse social, cultural, sports and entertainment hub in Central Pennsylvania. Great place to raise family, excellent schools, low crime, cited by Knight Foundation as one of 26 best places to live in U.S. Winner of the HEED award for the past three years.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088