Part-Time Information Technology (IT) Service Desk Positions

Penn State University

Campus/Location:
University Park Campus
Campus City:
University Park, PA
Date Announced:
09/06/2019
Date Closing:
open until filled
Job Number:
90606
Work Unit:
Information Technology
Department:
Information Technology (IT) Service Desk

Description

The Penn State Information Technology (IT) Service Desk is seeking students for various roles. These positions are part-time, 10-15 hours per week, with hours ranging from 8:00 a.m. to 12:00 a.m., 7 days a week. Typical duties include assisting students, faculty, staff, retirees and alums with their IT needs through e-mail, phone, in person, and a service desk ticket system; performing on-demand and scheduled maintenance of computer labs (e.g. refilling paper trays, installing new toner cartridges), assisting users with their personal, or University owned, devices; accurately documenting work and escalating as needed. Students may also take part in IT projects related to the operation of the student workforce for the IT Service Desk, such as marketing, recruiting, onboarding, and training. A working knowledge of Penn State user systems such as PSU Account Management, Canvas, LionPATH, lab computers, lab printing, remote printing, Office 365, etc. is required. Successful candidates will have excellent customer service, interpersonal, and communication skills. Please note - applications will not be considered without a cover letter and resume.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088