Information Resources and Services Support Specialist 3

Penn State University

Penn State Scranton
Campus City:
Dunmore, PA
Date Announced:
Date Closing:
Job Number:
Level/Salary Band:
03 – F – Non-exempt
Work Unit:
University Libraries
Full/Part Time:


Penn State invites applicants for the position of Information Resources and Services Support Specialist at Penn State Scranton Library. The individual in this position is a front-line contact for library services and will contribute to daily operations of the library - including acquisition, processing, maintenance, and lending of library materials - and will assist with reference services. This position serves as the primary contact for processing and maintaining course reserve material, processing interlibrary loan materials, providing basic resource assistance, and providing technical support of library equipment. Duties also include hiring, scheduling, and supervising student workers and part-time staff members. As part of a team, all staff in the library are cross-trained to complete duties in other areas as needed. Accuracy and reliability are critical to ensuring delivery of high-quality services. Regularly scheduled evening and weekend hours may be required. Schedule of days and hours are subject to change over summer, holidays, intersession, and breaks. This position is expected to work collaboratively with University Libraries and Penn State Scranton departments, and may represent University Libraries and Penn State Scranton by serving on committees. The University Libraries values diversity of thought, perspective, experience and people, and is actively committed to a culture of inclusion and respect. We encourage candidates to apply who thrive in a welcoming multicultural environment. More information on Penn State’s commitment to Diversity, Equity and Inclusive Excellence, can be found by visiting For additional information about the Libraries’ diversity efforts, please visit Typically requires an Associate's degree or higher plus one year of related experience, or an equivalent combination of education and experience. Supervisory experience is preferred, as is experience with Penn State library systems. The successful candidate must be committed to excellent customer service, possess superior communication skills, excellent judgment and organizational skills, and have the ability to work independently. Candidates must possess a commitment to working with individuals from a variety of backgrounds and cultures, have a strong commitment to diversity, equity, respect and inclusion, and be supportive of a collaborative work environment. Public service experience and confidence working with web-based tools and Microsoft Office programs is required.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088