Information Technology Support

Penn State University

University Park Campus
Campus City:
University Park, PA
Date Announced:
Date Closing:
open until filled
Job Number:
Work Unit:
Division of Development and Alumni Relations
Information Systems
Full/Part Time:


The Division of Development and Alumni Relations is seeking an IT Support Specialist with strong skills in customer service, Tier 1/2 phone support, Windows and OS X desktop and software support, problem solving, and systems administration. The successful candidate will have a strong understanding of the fundamentals of computer operation, experience with Windows and OS X operating systems, knowledge of current technology trends, basic understanding of networking, experience supporting and troubleshooting mobile devices, and be able to demonstrate initiative and thrive in a diverse and dynamic technical environment. The candidate will work in the planning, design, and installation of new and existing personal computer systems, workstations, or servers; diagnose and resolve problems in response to customer reported incidents; train end users in the use of equipment and software. This job will be filled as a level 1, or level 2, depending upon the successful candidate`s competencies, education, and experience. Must have excellent problem-solving, strong interpersonal and communications skills. The ability to multitask, take initiative and work in a diverse atmosphere and receptivity to constant upgrading of skills and computer related knowledge is essential.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088