Part-Time Student Help Desk

Penn State University

Penn State Fayette
Campus City:
Uniontown, PA
Date Announced:
Date Closing:
open until filled
Job Number:
Work Unit:
Penn State Fayette
Information Technology


Under general supervision, provide technical software, and hardware problem resolution to faculty/staff and students users by performing question/problem diagnosis and guiding users through step-by step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist Network Services Staff; troubleshoot network printer problems; pass more complex end-user problems on to Network Services Staff; conduct hardware and software inventory database maintenance and reporting; and perform related work as required. Troubleshoot computer hardware, software or network; Install new software on users computers; Clean, modify and repair computer hardware including monitors, keyboard and printers; Authoring training manuals, brochures and technical informational sheets; Maintaining inventory of hardware and software; Provide good customer service to phone calls or emails; Remote Access Platforms (VPN); PC Imaging; Act as a liaison between faculty/staff/students IT staff to assure accurate problem interpretation; Maintain communications with faculty/staff/students during the problem resolution process; Review and update Help Desk documentation as assigned.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088