Information Technology Support Specialist 1

Penn State University

Campus/Location:
University Park Campus
Campus City:
University Park, PA
Date Announced:
08/19/2019
Date Closing:
open until filled
Job Number:
90182
Level/Salary Band:
01 – E – Non-exempt
Work Unit:
College of Health and Human Development
Department:
Information Systems and Services (ISS)
Full/Part Time:
Full–Time

Description

Provide consultative and specialized assistance to faculty, staff, and students in the use of computer hardware and software for the College of Health and Human Development. Provide help desk support for users in a mixed operating system environment (75% Windows, 25% Macintosh) with a strong focus on phone and/or remote support. Identify, prioritize, and resolve hardware, software, network and printing problems. Assist in creation and administration of user accounts. Perform administrative functions such as office ordering, p-card reconciliation, financial reporting, and other duties as assigned. Typically requires a High School diploma or higher, or an equivalent combination of education and experience. Experience with Active Directory, BigFix, JAMF are a plus. Must have knowledge of and experience with providing remote support using telephone, e-mail, chat, and common remote support tools (Remote Desktop, Dameware, Team Viewer), Microsoft Windows 8.1/10, Mac OS, Microsoft Office, and TCP/IP networks. Excellent interpersonal and communications skills are necessary, as is the ability to work well both independently and with a team. The position will require completing Tier 1 requests via the phone. This is a fixed-term appointment funded for one year from date of hire with excellent possibility of re-funding.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088