Information Technology Support Specialist 1

Penn State University

University Park Campus
Campus City:
University Park, PA
Date Announced:
Date Closing:
Job Number:
Level/Salary Band:
01 – E – Non-exempt
Work Unit:
Applied Research Laboratory
Computing Services
Full/Part Time:


The Computing Services Department (CSD) at The Applied Research Laboratory (ARL) at Penn State is seeking a skilled IT Support Specialist to provide general computing support in both classified and unclassified computing environments. Responsibilities include, but are not limited to: Provide computing support for users with computer hardware, peripherals, computer configurations, and software, to include orientation, guidance, application support, diagnosis, and resolution of issues; provide infrastructure/cable plant administration and patch computer/phone network ports to switches, as well as other cable infrastructure-related administration; perform hardware/software evaluation, and research/provide recommendations for both internal ITS and external customers; participate in process documentation and improvement efforts, and provide preservation of documentation; coordinate or lead projects; and develop and provide basic or intermediate user training. Typically requires a High School diploma or higher , or an equivalent combination of education and experience. Preferred experience areas include: Windows systems support in a domain configuration; end-user application support (Microsoft Office, Adobe, and other common office or engineering apps); and disk/file/email encryption support. Experience with government or Department of Defense contracting is preferred. An active security clearance is highly desired. The following are required experience areas: The use, support, and administration of Windows, Macintosh, and/or Linux systems; Atlassian; Quest KACE Systems Deployment Application; diagnosis and repair of computer systems; and diagnosing issues with network configurations from the endpoint. Prior success in a customer service-related role, and a keen attention to detail are necessary for this position. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle background check will be required in addition to standard background checks. Must be able to lift 50 pounds with or without accommodation. Candidates selected will be subject to a government security investigation. You must be a U.S. Citizen to apply. Employment with the Applied Research Laboratory will require successful completion of a pre-employment drug screen. The Applied Research Laboratory (ARL) at The Pennsylvania State University is committed to diversity, equity, and inclusion; we believe this is central to our success as a Department of Defense designated University Affiliated Research Center (UARC). We are at our best when we draw on the talents of all parts of society, and our greatest accomplishments are achieved when diverse perspectives are part of our workforce.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088