Program Support Assistant

Penn State University

University Park Campus
Campus City:
University Park, PA
Date Announced:
Date Closing:
open until filled
Job Number:
Work Unit:
Smeal College of Business
Professional Graduate Programs
Full/Part Time:


The Smeal College of Business is seeking a candidate for a Program Support Assistant, 20 hours/week, for Professional Graduate Programs (PGP). The position reports to the Online Programs Coordinator for PGP. This position will be responsible for communicating with prospects and tracking incoming students for over ten different online graduate programs. Responsibilities will include communicating via email and phone, receiving applications and tracking the admissions process, updating systems, solving admissions problems, and attending to impromptu projects. Additional tasks will include records maintenance and enrollment tracking as needed. Desired candidate skills include: concise, detailed, and prompt written communication, ability to work with Penn State systems/platforms, upbeat, positive, clear, and prompt verbal communication, ability to organize many details for a variety of different but related programs, capacity for logical thinking and driven to seek answers to questions, complete assignments independently yet work collaboratively, ability to manage multiple projects and meet deadlines, and ability to change processes and plans with agility. The anticipated start date for this position is immediate and will be scheduled upon hire. Typically requires an Associate’s degree or higher plus three years of related experience, or equivalent combination. Bachelor’s degree preferred.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088