Information Technology Support Specialist 3 (Emerging Technologies/UP Branch Libraries Support Specialist)

Penn State University

University Park Campus
Campus City:
University Park, PA
Date Announced:
Date Closing:
open until filled
Job Number:
Level/Salary Band:
03 – H – Exempt
Work Unit:
University Libraries
Department for Information Technologies
Full/Part Time:


The University Libraries, Department for Information Technologies (I-Tech) seeks a highly motivated Information Technology Support Specialist to join its' User Support and Operations unit. Responsibilities include: Leading the emerging technologies support in the Libraries; recommending and evaluating new technologies and actively pursuing opportunities to incorporate emerging technologies in the Libraries; providing support to the University Park Libraries branch locations with their end-user technologies; and supporting and ensuring proper operation of standard and non-standard software and hardware for PC, Mac, and Linux systems for faculty, staff, and student/public users. The University Libraries values diversity of thought, perspective, experience, and people, and is actively committed to a culture of inclusion and respect. We encourage candidates to apply who thrive in a welcoming multicultural environment. More information on Penn State’s commitment to Diversity, Equity, and Inclusive Excellence can be found by visiting For additional information about the Libraries’ diversity efforts, please visit Typically requires a Bachelor's degree or higher plus four years of related experience, or an equivalent combination of education and experience. A strong commitment to customer service, excellent problem-solving, analysis, and critical thinking skills, exceptional verbal and written communication and presentation skills, the ability to learn new things quickly and independently, a strong commitment to diversity, equity, respect and inclusion, and high performance in a team environment are required. Proficient knowledge in diagnosing Windows desktop OS and Mac OS X is required. The successful candidate will be comfortable working in a rapidly evolving environment where tools and technologies may change quickly and problems rarely have clearly defined solutions. Evening or weekend work may be required depending on the demands of the position during high volume time periods and will be subject to change during semester and summer breaks. This is a fixed-term appointment funded for one year from date of hire with possibility of re-funding.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088