Information Technology Support Specialist 2

Penn State University

Campus/Location:
Penn State Hazleton
Date Announced:
07/17/2019
Date Closing:
open until filled
Job Number:
89186
Level/Salary Band:
02 – F – Non-exempt
Work Unit:
Penn State Hazleton
Department:
Information Technology
Full/Part Time:
Full–Time

Description

Penn State Hazleton is seeking applicants for an Information Technology (IT) Support Specialist. The IT Support Specialist position is a support role and project asset for the campus community, and is responsible for providing assistance to students, faculty, and staff concerning their IT needs. This role is expected to provide proactive primary support for end users in face to face interactions, FAQ writing, and structured training delivery. The position is responsible for responding to calls for service through email, phone, and service desk platforms. Primary duties include supporting Microsoft Windows and Apple MacOS clients, peripherals, mobile platforms and other hardware and software. Typically requires an Associate's degree or higher plus two years of related experience, or an equivalent combination of education and experience. Must be willing and able to adapt to the ever-changing challenges and demands on the department. Should have a working knowledge of the Microsoft Office and Adobe Creative Cloud applications, and other common programs. Experience with Android or iOS devices a plus. The candidate should be well organized and possess excellent written and oral communication, customer service, problem-solving, time management, and interpersonal skills. Should be able to work both independently and in a team setting. The Pennsylvania State University takes an active role in building talented, inclusive and culturally competent workforce. This is a fixed-term position funded for one year from hire date, with excellent possibility of re-funding.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088