Information Technology Project Manager 3 (Service Engagement Project Manager)

Penn State University

Campus/Location:
University Park Campus
Date Announced:
07/02/2019
Date Closing:
open until filled
Job Number:
88923
Level/Salary Band:
03 – L – Exempt
Work Unit:
Information Technology
Department:
Infrastructure Customer Experience
Full/Part Time:
Full–Time

Description

The Solution Engagement Team in Infrastructure Customer Experience, a unit of Enterprise Information Technology (EIT), is looking for a highly motivated Information Technology Project Manager with a passion for providing professional customer service and operational excellence. The Project Manager will work with customer units in release and transition engagements to transition current customer solutions to a variety of Infrastructure Services. Such migration projects could include physical, virtual, or cloud infrastructure migration opportunities. The successful candidate will demonstrate excellent problem-solving skills, apply best practices in project management and transition methodologies (such as PMBOK or Agile). As a project manager leading change initiatives, the candidate is also required to demonstrate excellent communication and analytic skills to understand how to best orchestrate a successful transition for the technical resources involved, and for operational and secure outcomes for the customer. In orchestrating the change, the candidate will also team with business analysts, business relationship managers, service managers and organizational change management professionals. Interested candidates will need to adapt to and quickly learn new systems, technologies, and uphold a commitment to security best practices. Onboarding a customer to new solutions will require an understanding of ITSM processes (Request, Change, Release Management); and the ability to lead collaborations with peers in the evaluation, development, and implementation of new and improved processes and solutions, always with an eye towards continuous service improvement. Typically requires a Bachelor's degree or higher plus four years of related experience, or an equivalent combination of education and experience. The required knowledge, skills and behaviors for this position include: collaborating with and supporting transition team members in a diverse setting; strong verbal and written communication skills, including transition project documentation; a proactive approach to provide a superior customer experience to business partners that depend on the service; possess a strong desire to analyze/diagnose problems, maintain flexible, yet critical thinking abilities under pressure; and demonstrate strong time-management skills.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088