Information Technology Support Specialist 2

Penn State University

Campus/Location:
University Park Campus
Campus City:
University Park, PA
Date Announced:
06/28/2019
Date Closing:
open until filled
Job Number:
88830
Level/Salary Band:
02 – F – Non-exempt
Work Unit:
Information Technology
Department:
IT Service Desk
Full/Part Time:
Full–Time

Description

The Information Technology (IT) Service Desk of Enterprise IT, Enterprise Service Management is looking for a highly motivated individual to provide customer support to students, faculty, and staff of The Pennsylvania State University. Duties include responding to phone calls and email tickets to ensure each customer receives outstanding service at all times while addressing and resolving questions, completing appropriate tracking and routing within an incident tracking tool, and contributing to documentation and FAQs. This position works on our second shift, with hours being Thursday through Monday, 3:00 p.m. to 11:30 p.m. Typically requires an Associate's degree or higher plus two years of related experience, or an equivalent combination of education and experience. Familiarization with IT Service Management best practices is preferred. Demonstration of exceptional customer service skills, basic problem-solving skills, strong verbal and written communication skills, and attention to detail are required. This is a fixed-term appointment funded for one year from date of hire with excellent possibility of re-funding.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088