Information Technology Support

Penn State University

Campus/Location:
University Park Campus
Date Announced:
06/25/2019
Date Closing:
open until filled
Job Number:
88751
Work Unit:
Finance and Business
Department:
Financial Information Systems
Full/Part Time:
Part–Time

Description

As a member of Financial Information Systems, this Information Technology Support position will assist with University-wide support of the University’s travel and expense management application (SAP Concur currently referred to as ERS – Employee Reimbursement System). In support of the travel and expense management application this position will use helpdesk ticketing software to record user issues, complete recorded issues with specifics on resolution of the issues and determine when an issue should be referred to higher level support staff; contact vendor support for application performance issues as appropriate; ensure follow-through to resolution. This position will assist with user training; maintain documentation of current application after monthly updates from vendor; and manage distribution of update notifications to users as needed. This position will be expected to become familiar with the Value Added Tax (VAT) function using ERS data and assume responsibility for that process when appropriate.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088