Information Technology Support Specialist 2

Penn State University

Campus/Location:
University Park Campus
Campus City:
University Park, PA
Date Announced:
06/19/2019
Date Closing:
open until filled
Job Number:
88611
Level/Salary Band:
02 – F – Non-exempt
Work Unit:
Applied Research Laboratory
Department:
Computing Services
Full/Part Time:
Full–Time

Description

The Computing Services Department (CSD) at The Applied Research Laboratory (ARL) at Penn State is seeking an IT Support Specialist who will be integrated into the PC Support Group and will provide computing support for all ARL personnel. Responsibilities may include, but are not limited to: provide 1st, 2nd, or 3rd tier PC support and diagnose/resolve problems with computer hardware, peripherals, computer configurations, and software; end-user computing support, to include providing orientation, computing Q&A assistance, and basic application support for ARL end-users; computer build and configuration by applying ARL build/configuration to systems and customizing per end-user requirements; infrastructure/cable plant administration, to include patching computer/phone network ports to switches, as well as other cable infrastructure related administration; hardware/software evaluation and recommendation for both internal ITS and external customers; participate in process documentation and improvement efforts; and participate in endpoint management and administration functions. This role will have primary responsibility for supporting our video Teleconferencing systems and will be the backup for processing VOIP phone service requests. Typically requires an Associate's degree or higher plus two years of related experience, or an equivalent combination of education and experience. An Associate’s degree in Information Sciences and Technology, Computer Science, or Computer Engineering is desired. Experience supporting the following is preferred: Videoconferencing, Polycom, Windows domain configuration; end user applications, such as Microsoft Office, Adobe products, and other common engineering applications; disk/file/e-mail encryption and administration of Macintosh and/or Linux systems; support, administration of networked Windows systems; diagnosis and repair of computer systems, and analyze issues with network configurations from the endpoint. Excellent customer service skills, as well as written and verbal communication skills, are required. This position also requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle background check will be required, in addition to standard background checks. Must be able to lift 50 pounds with or without accommodation. Candidates selected will be subject to a government security investigation. You must be a U.S. Citizen to apply. Employment with the Applied Research Laboratory will require successful completion of a pre-employment drug screen. The Applied Research Laboratory (ARL) at The Pennsylvania State University is committed to diversity, equity, and inclusion; we believe this is central to our success as a Department of Defense designated University Affiliated Research Center (UARC). We are at our best when we draw on the talents of all parts of society, and our greatest accomplishments are achieved when diverse perspectives are part of our workforce.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088