Information Technology Support Specialist 3

Penn State University

Campus/Location:
University Park Campus
Campus City:
University Park, PA
Date Announced:
05/09/2019
Date Closing:
06/11/2019
Job Number:
87746
Level/Salary Band:
03 – H – Exempt
Work Unit:
College of Engineering
Department:
Networking, Computing, and Training Services
Full/Part Time:
Full–Time

Description

Network, Computing and Training Services in the College of Engineering has an opening for a highly motivated individual to provide IT support throughout the Engineering Dean’s office. This position will provide ongoing support of a wide variety of desktop, laptop, mobile devices, file and print servers, printers, etc. Candidates must have a strong commitment to providing excellent customer service. Experience with remote assistance tools and techniques is required as are excellent hardware and software troubleshooting skills. Resolution of problems requires frequent and collaborative interaction with departmental, college and university level IT professionals, vendors and University organizations. Typically requires a Bachelor's degree or higher plus four years of related experience, or an equivalent combination of education and experience. A knowledge of Windows Active Directory environment, Windows OS, Macintosh OS, Microsoft Office, networking, and a familiarity with AD group policies are needed. Candidates must have strong verbal and written communications skills and be able to work effectively on multiple projects simultaneously in a team environment.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088