Records Specialist 2 (Office Assistant)

Penn State University

University Park Campus
Date Announced:
Date Closing:
Job Number:
Level/Salary Band:
02 – D – Non-exempt
Work Unit:
Academic Advising and Student Disability Services
Full/Part Time:


Are you looking to join a committed, dynamic team working in a large and fast-paced organization? Do you have strong organizational skills; understand the importance of providing positive communication to others and like working with students? If so, we want to talk with you! Penn State University’s World Campus is seeking professionals who thrive in organizations going through significant growth and change. Successful candidates will work closely with students, support a large team of academic advisers and model a committed work ethic. As an Office Assistant/Records Specialist, you will be responsible for providing excellent service by answering the general advising phone line, responding to general email inquiries, making outgoing phone calls to welcome new students at World Campus, scheduling academic advising appointments, working with Excel spreadsheets to update student information, and serving as the point person for new and returning students starting their educational journey at World Campus. You will also provide reception desk coverage and administrative backup support to Administrative Assistants and Assistant Directors. Other duties and responsibilities required in the position are to prepare, process, update, and compile routine documents, records, and reports. Routine data entry, updating and maintaining files, degree checksheets and schedule change reports will also be required. The Office Assistant/Record Specialist will receive, deliver, process, and ensure confidentiality of sensitive records, information and materials, which may include academic information. This is a 40-hour workweek, a Monday through Friday 8: 00 a.m.-5:00 p.m. schedule with a one hour lunch break. This position is located at University Park, PA. Typically requires a High School diploma or higher plus two years of related experience, or an equivalent combination of education and experience. Competencies critical to the success of this position include proficiency and comprehensive knowledge of customer service, excellent verbal and written communication skills for phone and email communication, a commitment to the team, follow-through, personal and team accountability, data-driven decision-making, and attention to detail. Comprehensive knowledge of technology including MS Word, Excel, PowerPoint, chat, database software, student records systems, and e-mail are also essential to success in the position. This is a fixed-term appointment for one year from date of hire with excellent possibility of re-funding.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088