Accounting Assistant 4

Penn State University

University Park Campus
Date Announced:
Date Closing:
open until filled
Job Number:
Level/Salary Band:
04 – F – Non-exempt
Work Unit:
Office of the Corporate Controller
Bursar/Student Financial Services
Full/Part Time:


The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission, and as part of this mission, Bursar/Student Financial Services - Loan Servicing and Collections unit is seeking a motivated individual to fill a full-time position as an Accounting Assistant. The individual will be responsible for providing excellent customer service in the collection of loans and delinquent tuition for the University. Responsibilities include daily servicing, collecting and providing customer service to account holders of Federal Perkins student loans, Primary Care student loans, University-funded student loans, delinquent tuition accounts, and written-off tuition accounts for the entire University. Primary duties include: answer telephone calls for 3-4 hours per day, place outgoing collection calls on delinquent student loans and tuition accounts, process credit card payments, process cancellations for Federal Perkins loans, monitor automated student deferments through the National Student Clearinghouse, manually process deferments when necessary, monitor reporting to the National Student Loan Data System (NSLDS) and resolve errors when necessary, serve as a backup for Credit Bureau disputes and error online resolution through e-Oscar, prepare paper master promissory notes and disclosures for students who do not sign for their loans electronically, supervise work-study students, receive and process paper promissory notes for all Emergency Short-Term Loans. Typically requires an Associate's degree or higher plus two years of related experience, or an equivalent combination of education and experience. Ability to communicate clearly and accurately both verbally and in writing, strong organizational skills, attention to detail, and proven record of success as a member of a professional team are desirable. Experience with Microsoft Office Suite software and knowledge of financial and student systems are preferred. The successful candidate must maintain a high level of professionalism and ability to meet specific deadlines and demonstrate the ability to work independently and handle multiple tasks simultaneously. This position also requires compliance to Federal Regulations, the Fair Debt Collection Practices Act, and privacy laws such as the Family Educational Rights and Privacy Act (FERPA) and the Gramm-Leach-Bliley Act (GLBA). Due to the financial responsibilities of this position, a credit check is required prior to hiring the selected applicant. Penn State and the Office of the Corporate Controller are committed to fostering diversity, inclusion, and equal opportunity.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088