IT Support Specialist 3

Penn State University

Campus/Location:
Penn State Scranton
Date Announced:
03/29/2019
Date Closing:
open until filled
Job Number:
86664
Level/Salary Band:
03 – H – Exempt
Work Unit:
Penn State Scranton
Department:
Information Technology
Full/Part Time:
Full–Time

Description

Penn State Scranton is seeking an Information Technology Support Specialist who thrives in a team-based collaborative work environment to manage the Information Technology Help Desk. Responsibilities include: Planning and delivery of customer support services for students, faculty and staff, including installation of hardware and software; troubleshooting, user assistance and training in a Macintosh/Windows environment; analyzing trends and patterns of problems, and offers solutions as necessary; and supervise, mentor, and train student employees to assist in providing support to the campus community. Typically requires a Bachelor's degree or higher plus four years of related experience, or an equivalent combination of education and experience. The successful candidate will have experience with instructional technologies such as projectors, control systems, and sound systems in the classroom and is responsible for supporting technology for campus events, including live streaming. Oral and written communication skills are essential to join this high impact, collaborative team at Penn State Scranton. This is a fixed-term appointment funded for one year from date of hire with excellent possibility of re-funding.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088