Information Technology Support Specialist

Penn State University

Campus/Location:
University Park Campus
Date Announced:
03/28/2019
Date Closing:
06/11/2019
Job Number:
86631
Level/Salary Band:
02 – F – Non-exempt
Work Unit:
Information Technology
Department:
Penn State Information Technology Service Desk
Full/Part Time:
Full–Time

Description

The Information Technology (IT) Service Desk of Enterprise IT, Enterprise Service Management is looking for a highly motivated individual to provide specialized customer support to students, faculty and staff of The Pennsylvania State University. Duties include ensuring each customer receives outstanding service at all times while addressing and resolving questions, completing appropriate tracking and routing within an incident tracking tool, and contributing to specialized documentation and FAQs. This position will be filled as an Information Technology Support Specialist 2. Hours are Tuesday through Saturday, 11:00 p.m. to 7:30 a.m. Typically requires an Associate's degree or higher plus two years of related experience, or an equivalent combination of education and experience. Demonstration of exceptional customer service skills, basic problem-solving skills, strong verbal and written communication skills, and attention to detail are required. Familiarization with ITIL IT Service Management best practices is preferred. This is a fixed-term appointment funded for one year from date of hire with excellent possibility of re-funding.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088