Information Technology Support Technician

Penn State University

University Park Campus
Campus City:
University Park, PA
Date Announced:
Date Closing:
open until filled
Job Number:
Work Unit:
Undergraduate Education


Penn State Undergraduate Education is seeking a part-time employee eager to gain experience in the field of Information Technology. The position will support all members of Undergraduate Education through end user support, hardware/software issues, IT processes, and more. Reporting to the Undergraduate Education IT manager, this individual’s responsibilities will include, but are not limited to: general end-user computer support; troubleshooting and diagnostics of hardware/software issues of PCs, laptops, hand-held devices, printers, and scanners; computer build and configuration; provide installation support and services to setup, install, move, add, and change PC hardware and software including PC refresh and/or migration; configure and maintain hardware including PC, notebooks, printers, etc.; assist with documentation and tracking for IT processes including accurately and completely documenting work in the ticket system on a daily basis; address frequently asked questions from end users; and assist with various projects as assigned. The successful candidate will exhibit success in customer service while providing in-person technical support, excellent analytical and problem-solving capabilities, and an attention to detail. Knowledge of both MAC and Windows systems preferred. This position will be filled as part-time employee working no more than twenty hours per week. Flexible hours available. Regular hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088