IT Support Specialist 3

Penn State University

Campus/Location:
University Park Campus
Campus City:
University Park, PA
Date Announced:
01/23/2019
Date Closing:
open until filled
Job Number:
85278
Level/Salary Band:
03 – H – Exempt
Work Unit:
Undergraduate Education
Department:
Office of Student Aid
Full/Part Time:
Full–Time

Description

This position is a member of the Information Technology Services team in the Office of Student Aid. The IT Support Specialist is responsible for the overall management of desktop systems and user support for the Office of Student Aid. Duties will include, but are not limited to the following: Provide user support to Student Aid staff on technology related matters. Troubleshoot hardware, operating system, application, and connectivity issues. Install and maintain computer hardware and software. Evaluate, recommend, and purchase hardware and software. Manage system access requests and email lists. Manage asset inventory and life cycle replacement program. Provide technology related training to staff. Typically requires a Bachelor's degree or higher plus four years of related experience, or an equivalent combination of education and experience. Knowledge of CylancePROTECT, Identity Finder, and University policy AD95 a plus. The candidate must have excellent interpersonal skills and be able to work independently as well as in a team environment. The successful candidate will be user focused with a desire to provide superior customer service. Proficient and comprehensive knowledge of personnel computers and devices, Windows OS, Mac OS, networking, troubleshooting techniques, and management tools is required. Working knowledge of Active Directory, Group Policy, and IBM BigFix essential.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088