HR Business Process Analyst
Penn State University
Penn State Human Resources is searching for HR Business Process Analyst to join the newly formed Operational Excellence team. This team is responsible for ensuring the delivery of high-quality HR programs and services by using technology and data to increase user experiences and improve overall efficiency of the operation. The HR Business Process Analyst will be responsible for using analytics and customer feedback to identify opportunities for HR process improvements or system enhancements that will optimize business outcomes and support the University’s goals. Currently, this position will focus on the Human Resources case management system, Neocase, with the possibility to move into a broader HR Business Process Analyst role in the future. Additional Responsibilities include: reviewing new functionality for system releases; providing recommendations about process and system enhancements; documenting business requirements and processes; documenting releases; coordinating functional testing; conducting user acceptance testing as needed including assistance with writing test scripts and test plans for the business; managing security and access for users; maintaining list serves for communications; creating and maintaining training plans for releases, process changes, product upgrades; developing ongoing user education for front and back office users. This job will be filled as a level 2, or level 3, depending upon the successful candidate's competencies, education, and experience. Typically requires an Associate's degree or higher plus two years of related experience, or an equivalent combination of education and experience for a level 2. Additional experience and/or education and competencies are required for higher level jobs. In addition to exceptional technical skills, competencies in the following areas will be required: strong quantitative and analytical skills; creativity and innovation; the ability to work both independently and cooperatively with various levels of faculty, staff, and administrators; strong organizational skills; ability to manage multiple projects and priorities; and excellent verbal and written communication skills. Experience with case management software is preferred. This is a fixed-term appointment funded for one year from date of hire with excellent possibility of re-funding. Penn State is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.
These salary bands have been established to provide salary guidelines for staff positions.