Application Support Specialist

Penn State University

Campus/Location:
University Park Campus
Date Announced:
01/21/2019
Date Closing:
open until filled
Job Number:
85233
Work Unit:
University Libraries and Scholarly Communications
Department:
Digital Scholarship and Repository Development
Full/Part Time:
Part–Time

Description

The Faculty Activity Management Services and the Digital Scholarship and Repository Development department in the University Libraries is seeking a highly motivated individual to interact and effectively communicate with faculty, staff, and various Deans across the University in a professional and courteous manner. Responsibilities include receiving incoming calls, emails, and service requests that pertain to Activity Insight (the university system for accreditation processes, faculty annual review, and promotion and tenure), Pure (the university system for research data), and other related services and initiatives. Accurately resolving or escalating incidents to the vendors; creating and maintaining training materials, writing articles and posting information on Activity Insight support web page, and providing face-to-face training sessions for end users. Typical areas of support include creating, activating and disabling user accounts in Activity Insight; troubleshooting all Activity Insight issues; creating, maintaining, and troubleshooting customized reports that are generated in Activity Insight. This position will also provide back up support to the other Faculty Activity Management Services team members as needed. Experience with Microsoft Excel, Microsoft Word, Microsoft Access, and customer service experience is highly desirable. This position requires excellent interpersonal and communication skills, a teamwork and customer service approach, and strong attention to detail. Innovative research, diagnosing/analyzing and problem-solving skills are required.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088