Customer Service Representative - Stone Valley

Penn State University

University Park Campus
Campus City:
University Park, PA
Date Announced:
Date Closing:
open until filled
Job Number:
Work Unit:
Student Affairs
Campus Recreation


Campus Recreation, a department within Student Affairs, is seeking Customer Service Representatives for Stone Valley Recreation Area. Stone Valley Recreation Area is 17 miles from the University Park Campus, nestled within the 7,000-acre Stone Valley Forest. If you find yourself craving the great outdoors and enjoy taking on new adventures, we may have the job for you. Additional positions available at Stone Valley Recreation Area include Boating Attendants, Facility Attendants, Facility Supervisors, Grounds/Maintenance Workers, and Lead Boating Attendants. Customer Service Representatives create the “first impression” for Campus Recreation facilities; Greet customers and provide exceptional customer service; Process sales, facility registrations (cabins, lodges, and pavilions), and boat rentals; Assist with building security and guest sign-in; Answer telephones; Help enforce policies and procedures; and attend bi-monthly staff meetings which will mostly occur on campus. Customer Service Representatives care about helping patrons, are proficient in Microsoft Office, willing to learn Fusion recreation management software, and possess the ability to multi-task in a fast-paced environment. Must be a team player, willing to cover or trade shifts when necessary. Must be able to work days, evenings, and weekends as necessary. Familiarity with cash handling/sales procedures is preferred. First Aid/CPR/AED certification required or ability to obtain within one month of hire. Classes are offered through Campus Recreation on a regular basis. Must have access to a reliable form of transportation. Positions are mostly seasonal in nature with the bulk of the hours available from mid-March through mid-November. Hiring preference will be given to Penn State University students and we build your work schedule around your class schedule.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088