Hospitality Services Specialist 3

Penn State University

Campus/Location:
University Park Campus
Date Announced:
01/14/2019
Date Closing:
open until filled
Job Number:
85073
Level/Salary Band:
03 – H – Exempt
Work Unit:
Auxiliary and Business Services
Department:
Campus Catering
Full/Part Time:
Full–Time

Description

The Hospitality Services Specialist ensures standards of continuous quality are met and provides front-end initial leadership for outstanding customer service at Campus Catering; advise customers on developing event plans, including sequence of events, layout of spaces, equipment rentals, and menus; meet with customers and/or facility contacts regarding products and services; resolve issues and make recommendations within the client’s budget; generate event work orders and communicate with management team; monitor organizational service levels, and standards; maintain documentation through applicable software programs to track performance and to assist in business development efforts; communicate designated rates; receive, record budget/payment information; develop ongoing client relationships to foster future business/revenue opportunities; maximize revenue by promoting internal services, and up-selling products and services; serve as the point of contact for real-time adjustments or changes; support catering operations as determined by General Manager; may interview, train, and direct the work of other support staff, students and wage payroll personnel; may require weekend work as business levels require. Typically requires a Bachelor's degree or higher plus two years of related experience, or an equivalent combination of education and experience.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088