Network Systems Specialist (Operations Center Analyst)
Penn State University
Enterprise IT is seeking candidates to fill an Operations Center Analyst position. This position is responsible for monitoring the operational state of Penn State’s IT services and infrastructure. This role provides the opportunity to learn how the components of Penn State’s IT infrastructure are connected. Successful candidates will have experience working in teams to support IT infrastructure. Candidates should be able to demonstrate knowledge of IT infrastructure monitoring systems, enterprise networks, networked systems, and IT facilities. This position works a five day a week, and scheduled days rotate on a monthly basis. The hours for this position are 3:00 p.m. - 11:30 p.m. This job will be filled as a level 1, or level 2, depending upon the successful candidate's competencies, education, and experience. Typically requires an Associate's degree or higher, or an equivalent combination of education and experience for a level 1. Additional experience and/or education and competencies are required for higher level jobs. Familiarity with IT Service Management, ServiceNow, and Major Incident Response processes are a plus. The candidate must also possess the ability to work through complex, and often unstructured problems to provide solutions. Familiarity with ITIL IT Service Management best practices and ability to apply them to the University’s environment is preferred. Basic analyzing/diagnosing skills, excellent communication and documentation skills, a teamwork and customer service approach, problem solving skills and strong attention to detail are required.
These salary bands have been established to provide salary guidelines for staff positions.