Student Service Desk Support

Penn State University

Penn State Fayette
Date Announced:
Date Closing:
Job Number:
Work Unit:
Penn State Fayette
Network Services


Part-time student position whose responsibilities will grow to include assisting with all aspects of user support for the ITS Service Desk. Duties include: directly supporting end users; supporting a large user base through e-mail, telephone, and on-site support for a variety of supported IT services; hands-on IT analyzing/diagnosing; creating detailed trouble tickets; updating information in the support database; working directly with ITS Service Desk colleagues in a shared work space, and assisting with supported IT services. Service Desk Activities include answering and assisting faculty/staff/students at the service desk. Offer phone support as needed and take messages. Take and provide photo ID’s for faculty/staff/students. Reset passwords as needed. Install software on systems as directed by IT staff. Installing printer toner cartridges; load paper in lab printers daily. Keep printer areas neat and free of debris. Keep help desk counters uncluttered. Keep student workstation area clean and uncluttered. Keep a log of all help desk activities. Experience providing end user technical support, excellent interpersonal and problem solving skills, and strong attention to details are preferred. Experience using/supporting Microsoft Software and other ITS services (LionPATH, Canvas, Webmail, etc.) is a plus. The available work hours for this job are from 8:00 a.m. - 8:00 p.m. Monday through Thursday and 8:00 a.m. - 5:00 p.m. Friday.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088