Information Resources and Services Support Specialist 3

Penn State University

Penn State Harrisburg
Date Announced:
Date Closing:
open until filled
Job Number:
Level/Salary Band:
03 – F – Non-exempt
Work Unit:
University Libraries and Scholarly Communications
Penn State Harrisburg Library
Full/Part Time:


Penn State invites candidates for the job of Information Resources and Services Support Assistant at the Penn State Harrisburg Library. This position is responsible for assisting in the daily operations of the Circulation, Archives & Special Collections and Reference departments. Typical duties include assisting users in identifying and retrieving information; lending, renewing, and processing returned materials and collecting fines and fees; participating in archival collection processing and maintenance; and creating brochures, signs, and other materials. As part of a team, all staff in the library are cross-trained to complete duties in other areas as needed. Accuracy and reliability are critical to ensuring delivery of high-quality services. This position is expected to work collaboratively with University Libraries and Penn State Harrisburg departments, and may represent University Libraries and Penn State Harrisburg by serving on committees. The University Libraries values diversity of thought, perspective, experience and people, and is actively committed to a culture of inclusion and respect. We encourage candidates to apply who thrive in a welcoming multicultural environment. More information on Penn State’s commitment to Diversity, Equity and Inclusive Excellence, can be found by visiting For additional information about the Libraries’ diversity efforts, please visit Typically requires an Associate's degree or higher plus one year of related experience, or an equivalent combination of education and experience. Bachelor’s degree is preferred. Confidence working with web-based tools, Microsoft Office programs, and Photoshop is desired. Experience using library database searching and retrieval tools and systems and in the processing of archival materials is highly desired. Experience providing service to a diverse public is required. Typical work schedule is Monday through Friday with responsibility for working one evening a week until library closing, usually 11:00 p.m., and opening the library 2 mornings a week, usually 7:30 a.m. Days/hours are subject to change according to departmental needs (e.g. library hours, over intersession, breaks, and holiday periods). The successful candidate must be committed to excellent customer service, possess superior communication skills, excellent judgment and organizational skills and have the ability to work independently. Candidates must possess a commitment to working with individuals from a variety of backgrounds and cultures, have a strong commitment to diversity, equity, respect and inclusion, and be supportive of a collaborative work environment.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088