Information Technology Support Specialist 3

Penn State University

Penn State Scranton
Date Announced:
Date Closing:
open until filled
Job Number:
Level/Salary Band:
03 – H – Exempt
Work Unit:
Penn State Scranton
Information Technology
Full/Part Time:


Penn State Scranton is looking for a highly motivated team player to manage the customer-centric IT Help desk which provides customized and collaborative support to students, faculty and staff. The ideal candidate will have experience in supporting machines in a Windows and Macintosh environment, and understand the management of technology, procedures and processes including planning, life-cycling, purchasing, inventory and policy compliance. This position supervises, mentors and trains student employees to assist in providing support to the campus faculty, staff, and students. The successful candidate will have experience with instructional technologies such as projectors, control systems and audio visual systems and will be responsible for classroom technology maintenance and future planning. This position also provides support for technology at campus events, including live streaming. We are looking for a technology professional who thrives in a team-based, collaborative work environment. Typically requires a Bachelor's degree or higher plus four years of related experience, or an equivalent combination of education and experience. Oral and written communication skills are essential to join this high impact, collaborative team at Penn State Scranton. This is a fixed-term appointment funded for one year from date of hire with excellent possibility of re-funding.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088