Customer Service Representative 1

Penn State University

Campus/Location:
University Park Campus
Date Announced:
11/30/2018
Date Closing:
open until filled
Job Number:
84427
Level/Salary Band:
01 – C – Non-exempt
Work Unit:
Auxiliary and Business Services
Department:
Residential Dining
Full/Part Time:
Full–Time

Description

Serve as first-line liaison for internal and external customers (guests, clients, faculty, staff, students, vendors, etc.). Correspond with a diverse customer base in person, by phone, email, fax, or regular mail. Respond to routine customer questions and/or needs, provide appropriate response/service for situation; refer to other department(s)/unit(s) as appropriate. May process a variety of financial transactions and maintain inventories. Operate various equipment and computer systems. Report unusual situations or concerns to appropriate personnel. Provide general office and administrative support. Typically requires a High School diploma or higher plus one year of related experience, or an equivalent combination of education and experience. This is a 75.0% (9-month) full-time equivalency (FTE) job with summers off. Projected hours are: August-April: Thursday and Friday off; Monday, Tuesday, Wednesday 1:45 p.m. - 10:15 p.m., Saturday 8:45 a.m. - 5:15 p.m. Sunday 12:45 p.m. - 9:15 p.m. Full Penn State benefits included. 

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088