Information Resources and Services Support Specialist 3

Penn State University

University Park Campus
Date Announced:
Date Closing:
open until filled
Job Number:
Level/Salary Band:
03 – F – Non-exempt
Work Unit:
University Libraries and Scholarly Communications
Interlibrary Loan
Full/Part Time:


The Pennsylvania State University Libraries at University Park is accepting applications for an Information Resources and Services Support Specialist 3 to join the Interlibrary Loan department. Under the direction of the Manager of Interlibrary Loan, the individual in this position will work as part of our borrowing team, but will serve as part of the larger Interlibrary loan team to support the research needs of Penn State University patrons and our library partners from around the world. The primary duties of this position will be to obtain materials not owned by Penn State from other libraries and provide document delivery services for our faculty, staff and students, specifically serving our Commonwealth campus, World, and Office Delivery users. This individual will also provide customer support for patrons via various communication methods. Penn State's University Libraries is the recipient of a RUSA/STARS Rethinking Resource Sharing Initiative four-star rating and won the Rethinking Resource Sharing Initiative’s 2012 Innovation Award as a member of the Big Ten Academic Alliance for their efforts in improving user access to information through resource sharing. OCLC, The Online Computer Library Center, regularly lists the Penn State University Libraries’ among its top 10 materials providers. Penn State's University Libraries is one of four Statewide Library Resource Centers supporting and supplying Pennsylvania’s libraries. The University Libraries values diversity of thought, perspective, experience and people, and is actively committed to a culture of inclusion and respect. We encourage candidates to apply who thrive in a welcoming multicultural environment. More information on Penn State’s commitment to Diversity, Equity and Inclusive Excellence, can be found by visiting For additional information about the Libraries’ diversity efforts, please visit Typically requires an Associate's degree or higher plus one year of related experience, or an equivalent combination of education and experience. Candidates should also possess an understanding of resource sharing practices and professional standards; experience or familiarity with software such as ILLiad, Relais D2D, and OCLC Resource Sharing; knowledge of circulation systems and the ability to search databases; trouble shoot problems with patron requests and citations; evidence of organizational and interpersonal communication skills are required. The successful candidate will have a strong commitment to diversity, equity, respect and inclusion and the ability to work in a collaborative, team-oriented work environment.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088