Administrative Support Assistant 2

Penn State University

University Park Campus
Date Announced:
Date Closing:
Job Number:
Level/Salary Band:
02 – D – Non-exempt
Work Unit:
General and Academic Officers - Athletics
Athletic Ticket Office
Full/Part Time:


Penn State Intercollegiate Athletics is seeking candidates for an Administrative Support Assistant for the Athletic Ticket Office. Responsibilities include but are not limited to: Processing athletic ticket sales using the Archtics Ticketing Database; sell tickets, receive and record payments and print tickets. Answer the phones and provide general ticketing info; provide customer service for ticket sales and resolution; and may be responsible for or assist with front desk coverage. Maintain a daily cash fund and reconcile daily. May print or assist with printing daily batches of tickets and parking for sports in season; coordinate mailing of tickets and parking. Print will call for any day of game sports. Update accounts in Archtics database with current employees eligible for Faculty Staff Comp Employee and Staff Football Tickets, verify faculty staff status in IBIS. Prepare comp cards for signature of faculty staff pick up. Update accounts in Archtics database with current members eligible for Sports Privilege pass. Responsible for ordering annual passes from Document services; and prepare letter with mail merge for mailing of passes. May assist with or be responsible for ordering office supplies, opening and distributing mail, mass mailings, verify faculty staff status for NLC discount eligibility, preparing and bulk processing overnight shipping labels for parking and/or tickets. Meet with coaches and staff and exchange tickets, take payment, unused tickets and receive payments for home game tickets and orders for away game tickets. Other duties as assigned. The successful candidate will be required to work all home football games or at least four hours prior to each game. This position requires some evening and weekend hours and does not always maintain an 8:00 a.m. – 5:00 p.m. Monday through Friday workweek. Typically requires a High School diploma or higher plus one year of related experience, or an equivalent combination of education and experience. Experience in Archtics, IBIS eBuy, outlook, word and excel preferred. Excellent interpersonal skills with a strong commitment to teamwork, as well as organizational abilities and capabilities to work efficiently in a multi-tasking environment required.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088