Information Technology Support

Penn State University

University Park Campus
Date Announced:
Date Closing:
Job Number:
Work Unit:
Applied Research Laboratory
Full/Part Time:


The Applied Research Laboratory (ARL) at Penn State has an entry level, part-time position to provide computing support for all ARL personnel through the Computing Services Department`s PC Support Group. Responsibilities may include, but are not necessarily limited to, the following: Provide helpdesk phone and email coverage; provide 1st and/or 2nd tier PC support; diagnose and resolve problems with computer hardware, peripherals, computer configurations, and software; provide end-user computing support, such as orientation, computing Q&A assistance, and basic application support; assist with computer build and configuration by applying ARL build/configuration to systems and customizing per end-user requirements; infrastructure/cable plant maintenance tasking, such as patching computer/phone network ports to switches as well as other cable infrastructure related maintenance; provide hardware and software evaluation and recommendation; participate in process documentation and improvement efforts; and assist with endpoint management and administration functions. Typically requires a High School diploma with some related training (Associate`s degree in Information Science and Technology, Security and Risk Analysis, or Computer Science is desired.) Experience in the following areas is preferred: Support of Windows systems in a domain configuration; support of end-user applications (Microsoft Office, Adobe, and other common office or engineering apps); disk/file/email encryption support; and the use, support, and administration of Macintosh and/or Linux systems. The following experience areas are required: Use, support, and administration of networked Windows systems; diagnose and repair of computer systems; and troubleshooting network configurations from the endpoint. Experience in a customer service related role is necessary as well. Candidate selected will be subject to a government security investigation. You must be a U.S. citizen to apply. Employment with the Applied Research Laboratory will require successful completion of a pre-employment drug screen.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088