Information Technology Support

Campus/Location:
University Park Campus
Date Announced:
03/07/2018
Date Closing:
03/15/2018
Job Number:
77475
Work Unit:
Applied Research Laboratory
Department:
Full/Part Time:
Part–Time

Description

The Applied Research Laboratory (ARL) at Penn State has an entry level, part-time position to provide computing support for all ARL personnel through the Computing Services Department`s PC Support Group. Responsibilities may include, but are not necessarily limited to, the following: Provide helpdesk phone and email coverage; provide 1st and/or 2nd tier PC support; diagnose and resolve problems with computer hardware, peripherals, computer configurations, and software; provide end-user computing support, such as orientation, computing Q&A assistance, and basic application support; assist with computer build and configuration by applying ARL build/configuration to systems and customizing per end-user requirements; infrastructure/cable plant maintenance tasking, such as patching computer/phone network ports to switches as well as other cable infrastructure related maintenance; provide hardware and software evaluation and recommendation; participate in process documentation and improvement efforts; and assist with endpoint management and administration functions. Typically requires a High School diploma with some related training (Associate`s degree in Information Science and Technology, Security and Risk Analysis, or Computer Science is desired.) Experience in the following areas is preferred: Support of Windows systems in a domain configuration; support of end-user applications (Microsoft Office, Adobe, and other common office or engineering apps); disk/file/email encryption support; and the use, support, and administration of Macintosh and/or Linux systems. The following experience areas are required: Use, support, and administration of networked Windows systems; diagnose and repair of computer systems; and troubleshooting network configurations from the endpoint. Experience in a customer service related role is necessary as well. Candidate selected will be subject to a government security investigation. You must be a U.S. citizen to apply. Employment with the Applied Research Laboratory will require successful completion of a pre-employment drug screen.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,104 $23,748 $31,392
B $17,712 $26,124 $34,524
C $19,152 $28,728 $38,304
D $21,072 $31,620 $42,156
E $23,604 $35,400 $47,196
F $26,436 $39,660 $52,872
G $29,136 $44,412 $59,712
H $33,192 $50,616 $68,040
I $37,848 $57,696 $77,580
J $42,444 $65,772 $89,136
K $49,236 $76,308 $103,392
L $57,120 $88,524 $119,928
M $66,240 $102,672 $139,116
N $78,168 $121,152 $164,148
O $90,768 $142,968 $195,168
P $107,124 $168,696 $230,280
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088