Customer Service Representative 2

Campus/Location:
University Park Campus
Date Announced:
03/06/2018
Date Closing:
open until filled
Job Number:
77451
Level/Salary Band:
02 – D – Non-exempt
Work Unit:
College of Agricultural Sciences
Department:
Penn State Extension
Full/Part Time:
Full–Time

Description

Penn State Extension is seeking a highly-motivated, team-oriented customer service representative. This position is responsible for assisting with customer phone calls in a timely manner and processing customer registrations and website orders in appropriate digital registration systems. Also responsible for answering customer phone calls and responding to email tickets and responding to customer questions and/or needs regarding order support, website orders, website technical support, digital product access, and general Extension support questions and call routing. This position also assists with data entry and record management in Salesforce, which includes ensuring contact, account, order, and other key data is up to date and accurate. The customer support representative will engage customers and clientele on a daily basis, so candidates should enjoy assisting people and be able to create an environment that is welcoming to all visitors. Typically requires a High School diploma or higher plus three years of related experience, or an equivalent combination of education and experience. Previous customer support experience preferred, but not required. Previous customer support experience with Magento, Cvent, Salesforce, or similar e-commerce, event management, or CRM applications preferred, but not required. This position requires excellent communication, organization, and planning skills, as well as a thorough attention to detail. Proven administrative, organizational, prioritization and time management skills and a basic understanding of Microsoft Office, technical skills, organizational skills, and interpersonal skills are required.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,104 $23,748 $31,392
B $17,712 $26,124 $34,524
C $19,152 $28,728 $38,304
D $21,072 $31,620 $42,156
E $23,604 $35,400 $47,196
F $26,436 $39,660 $52,872
G $29,136 $44,412 $59,712
H $33,192 $50,616 $68,040
I $37,848 $57,696 $77,580
J $42,444 $65,772 $89,136
K $49,236 $76,308 $103,392
L $57,120 $88,524 $119,928
M $66,240 $102,672 $139,116
N $78,168 $121,152 $164,148
O $90,768 $142,968 $195,168
P $107,124 $168,696 $230,280
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088