Business Process Analyst 4

Penn State University

University Park Campus
Date Announced:
Date Closing:
open until filled
Job Number:
Level/Salary Band:
04 – L – Exempt
Work Unit:
Undergraduate Education
Student Aid
Full/Part Time:


The Penn State Office of Student Aid is seeking a Business Process Analyst to coordinate, prioritize, organize, track and facilitate the work of the Systems, Planning and Operations unit in collaboration with the members of this team. This position will report to the Executive Director in the Office of Student Aid. This position is integral to the integration of Campus Solutions to support all business processes and practices across all units of the office. Project management, strong working relationships with all stakeholders in the office and other partners across the University, in particular the University’s LionPATH Development and Maintenance Office (LDMO), are central to the work of this position. Advanced knowledge of the programs, processes and practices of the Office of Student Aid in support of the office's mission is required, in addition to analyzing business processes and system functionality required to solve complex problems. Problem resolution must occur in the context of collaboration and negotiation with stakeholders. Work with office leaders to analyze needs for process improvement and enhancements to operational and functional areas of the office. Manage specific projects identified as priority for streamlining, improving or increasing efficiency. Establish project goals, work flows, time lines and testing protocols with the Executive Director. Identify project stakeholders internal and external to the office and work toward implementation of process improvements communicating to all stakeholders what to expect and how the improvements will affect them. Serve as a member of the Office of Student Aid Leadership Team providing in-put to overall strategic strategies for setting office-wide priorities for the student system. Requires in-depth knowledge and review of relevant federal regulations and University policies prior to implementing new services or initiatives. Requires in-depth knowledge and understanding of the Campus Solutions software. Direct the work of other staff as assigned to work on system enhancement projects and initiatives. Provide input to the evaluation/performance assessment of assigned staff to their direct supervisors with respect to staff members contributions to specific projects, their ability to problem solve and recommend creative solutions. Serve on division-wide or University-wide committees that have relational impact on OSA business processes; interact, articulate and negotiate with the LDMO on matters related to the success and completion of priority projects for OSA. Develop general specifications for functional changes needed (in Campus Solutions) to present to developers. Analyze and recommend additional software solutions to support specific business processes. Coordinate the maintenance, updating and archiving of Business Process Guides across all functional teams in OSA. Work with Office of Student Aid Compliance and Training Team to align BPG's with the OSA Policy and Procedures Manual. Requires a solid working knowledge of federal, state, and institutional student aid regulations, policies, and procedures. Strong research, critical thinking, and writing skills, as well as exceptional attention to detail, are paramount to the selected applicant’s success. Excellent communication, interpersonal, and organizational skills are also required. In addition, the applicant will have project management experience and familiarity with one or more student information systems, specifically PeopleSoft Campus Solutions, as well as experience with Microsoft Office applications including Word, Excel, and PowerPoint. Typically requires a Bachelor's degree or higher plus eight years of related experience, or an equivalent combination of education and experience.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,584 $24,456 $32,328
B $18,240 $26,904 $35,556
C $19,728 $29,592 $39,456
D $21,708 $32,568 $43,416
E $24,312 $36,468 $48,612
F $27,228 $40,848 $54,456
G $30,012 $45,744 $61,500
H $34,188 $52,140 $70,080
I $38,988 $59,424 $79,908
J $43,716 $67,740 $91,812
K $50,712 $78,600 $106,488
L $58,836 $91,176 $123,528
M $68,232 $105,756 $143,292
N $80,508 $124,788 $169,068
O $93,492 $147,252 $201,024
P $110,340 $173,760 $237,192
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088