Customer Service Representative 1

Campus/Location:
University Park Campus
Date Announced:
02/02/2018
Date Closing:
06/08/2018
Job Number:
76815
Level/Salary Band:
01 – C – Non-exempt
Work Unit:
Auxiliary and Business Services
Department:
Food Services
Full/Part Time:
Full–Time

Description

Perform a variety of customer service responsibilities which may include a combination of the following: Serve as first-line contact for all customers (guests, clients, faculty, staff, students, vendors, etc.) Communicate with diverse customers on a regular basis. Respond to routine customer questions and/or needs, provide appropriate response/service for situation; refer to other department(s)/unit(s) as appropriate. May process a variety of financial transactions such as cashiering, and will maintain inventories. Operate various equipment and computer systems. Report unusual situations or concerns to appropriate personnel. Strong commitment to diversity and inclusion required. Typically requires a High School diploma or higher plus one year of related experience, or an equivalent combination of education and experience. This is a 75% full-time equivalency (FTE) job. Will work nine months per year with half of May, all of June and July and half of August designated as months off. Full Penn State benefits included.

These salary bands have been established to provide salary guidelines for staff positions.

Salary Band Minimum Midpoint Maximum
A $16,104 $23,748 $31,392
B $17,712 $26,124 $34,524
C $19,152 $28,728 $38,304
D $21,072 $31,620 $42,156
E $23,604 $35,400 $47,196
F $26,436 $39,660 $52,872
G $29,136 $44,412 $59,712
H $33,192 $50,616 $68,040
I $37,848 $57,696 $77,580
J $42,444 $65,772 $89,136
K $49,236 $76,308 $103,392
L $57,120 $88,524 $119,928
M $66,240 $102,672 $139,116
N $78,168 $121,152 $164,148
O $90,768 $142,968 $195,168
P $107,124 $168,696 $230,280
Q $126,396 $199,056 $271,728
R $151,668 $238,872 $326,088