Summer 2018 Conference Services Guest Representative
Penn State University
- University Park Campus
- Date Announced:
- Job Number:
- Work Unit:
- Auxiliary and Business Services
- Conference Services
General Information: Guest Representatives are assigned to the University Park Commons Desks at any of the Commons Desks across campus. Commons Desks are open 24 hours, 7 days a week when guests are in residence. Commons Desk staff will be assigned hours to ensure continuity of desk services. Guest Representatives assist with summer resident mail, keys, check-in and check-out of conference guests, and other customer service tasks. Common Desks operating hours may change based on needs of Conference schedule. A critical attribute of Commons Desk Clerks is ability to be flexible with regard to schedule and work hours. Guest Representatives have the ability to work up to 40 hours a week based on business needs. Successful candidates must be willing to work a minimum of 16 hours a week. Job Responsibilities: Provide prompt, courteous, efficient, and accurate service to all customers. Ability to be flexible to the daily changes of the business operation. Responsible for learning, maintaining, and demonstrating competency of all Commons Desk policies and procedures. Maintain the Commons Desk Communication Log with all significant activity during a shift. Follow through with all directions for desk tasks to be completed. Respond to guests’ concerns and refer to appropriate professional or student manager staff. Assist with various group and/or individual check-in or checkouts for conferences. Other duties as assigned. Compensation: Guest Representatives are compensated for their services through a traditional hourly wage system and compensated $9.00 per hour when working daytime hours. Compensation after 12:00 a.m. is at a rate of $9.65 per hour when working midnight shifts until 8:00 a.m. Mandatory Work Days: The following work days are mandatory for all Summer Conference Service positions and required to be considered for summer employment: May: 8 -11, 20 (tentative), 25, 31, June: 1, 24, August: 13 – 19. Note-this is not a work-study position.
These salary bands have been established to provide salary guidelines for staff positions.