Information Technology Support Specialist 3 (AV Support Specialist)
- Penn State Brandywine
- Date Announced:
- Date Closing:
- Job Number:
- Level/Salary Band:
- 03 – H – Exempt
- Work Unit:
- Vice President for Commonwealth Campuses - Penn State Brandywine
- Full/Part Time:
A support role and project asset for the campus community, the AV Support Specialist is responsible for providing and maintaining audiovisual access to campus classrooms, conference rooms, and various events that may be held in other spaces. This role is expected to provide design and implementation support for any audiovisual projects this office initiates. Responds to calls for service through email, phone, and service desk platforms. Specialized expert in Windows, Mac, and mobile platforms. Completes assignments in project teams as technical support or technical lead. Physical ability to reach ceiling installations by ladder and lift ~50 pounds, with or without accommodation, for equipment replacement is required. Expert knowledge in Microsoft: Windows 7 and 10, Office 2016; Macintosh: OSX.10 to latest; Crestron AV; Management Technologies; Applied Audiovisual: Classroom audiovisual, Live audio concepts, wiring, setups, and administration; breakdowns. Working knowledge of Extron and AMX AV Management Technologies; Android: 7 to latest; Microsoft: Office 365, SharePoint, Project, Active Directory; Macintosh: iOS 10 to latest; IBM: Endpoint Manager 9; TeamViewer: Version 8; Adobe: Creative Cloud; Atlassian Confluence: Version 5; WordPress 4 to latest. Familiarity with IT Service Management: ITIL; ServiceNow; Linux: Ubuntu, Debian. Willing and able to adapt to the ever changing challenges and demands on the department. Excellent teamwork and team building skills are critical. Understands the value of a structured approach to problem solving and looks to create, assess, and improve streamlining avenues. Strong presentation skills in small and large group settings. Strong writing skills to document solutions and provide users timely, accurate information. Approachable and composed under fire. Understands and relates to users point of view. Knows his or her own personal strengths, weaknesses, opportunities, and limits. Seeks feedback and gains insight from successes and mistakes. Typically requires a Bachelor's degree or higher plus four years of related experience, or an equivalent combination of education and experience. This is a fixed-term appointment funded for one year from date of hire with excellent possibility of re-funding.
These salary bands have been established to provide salary guidelines for staff positions.